Contact us
Thank you for your interest in SALORA LONDON. We are very grateful for your questions, suggestions and comments. Our dedicated team is ready to help you. Please use the form below to contact us. We will respond within 24 hours.
CUSTOMER SERVICE OPENING HOURS
Monday to Friday: 9:30 AM - 6:00 PM
Saturday: 12:00 PM - 5:00 PM
Sunday: 9:00 AM - 6:00 PM
Do you have any questions? Please contact customer service via email at: info@salora-london.com
Frequently Asked Questions
Not satisfied with your order? Before opening a dispute in your PayPal account, please contact us via info@salora-london.com
Write "DISPUTE" as the subject and let us know what the issue is.
These emails are handled with top priority and will resolve your problem faster than opening a dispute in the PayPal portal!
In 99% of cases, orders are delivered within the expected timeframe. Unfortunately, delays can occur during the shipping process.
You can inquire about the status via email with our customer service team. Please provide your order number and send the email from the same address you used when placing the order.
Before opening a dispute in your PayPal account, please contact us at info@salora-london.com with the subject line "DISPUTE".
These emails are treated with top priority and will resolve your issue faster than submitting a complaint through the PayPal portal!
You can track your package using the 6- or 7-digit order number (#xxxxx) and your email address.