FAQ
1. How can I return my order?
Not satisfied with your order? Please send us an e-mail to info@salora-london.com, we are happy to help you with the returning process.
2. The expected delivery time has been exceeded. Where is my order?
In 99% of cases, orders are delivered within the expected delivery time.
Unfortunately, an order may be delayed in the delivery process.
You can check the status by e-mail with our customer service. Please include your order number and send the e-mail from the same e-mail address you used when placing the order.
3. When can I expect my order?
We believe that you should not pay too much for a desired product, which is why we ship the products directly from our supplier.
This saves costs for shipping, storage and packaging, so we can offer the products at a competitive price.
The time frame for processing orders is divided into several parts: Processing time: the order is approved, checked for quality and packed.
All orders are sent to the fulfillment center for shipment within 24 hours of order placement.
Delivery time: This refers to the time it takes to ship the goods from the fulfillment center to the final destination.
The delivery time is usually 7-15 working days.
4. Not satisfied with your order?
Not satisfied with your order? Before opening a complaint in your PayPal portal, please contact info@salora-london.com with the subject “DISPUTE”.
These emails will be treated with the highest priority and will solve your problem faster than a complaint in the PayPal portal!
5. Where can I find my track & trace code?
You can track your package with the 6- or 7-digit order number (#xxxxx) and your e-mail address.